Refunds & Returns

If there is a problem with an order, contact SUMO WORLD at info@sumoworld420.com before returning anything.

Damaged, incorrect or missing items

Report damaged, incorrect or missing items as soon as reasonably possible after delivery. Include the order reference and clear photos where relevant so the issue can be assessed.

Returns

Return eligibility depends on the item, its condition and the requirements that apply to the transaction. Items that are opened, used, altered, damaged after delivery, or unsuitable for return for health, hygiene, safety or legal reasons may not be eligible unless required by applicable consumer law.

Return authorisation

Do not send a return without contacting support first. If a return is approved, support will provide the available return instructions.

Refunds

Where a refund is approved, it is generally returned to the original payment method. The time for funds to appear can depend on the payment provider or financial institution.

Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer law.